Search around you
Results are sorted nearest-first and you pick the radius yourself, up to 100 km. No location permission? Choose an area by hand and the app still works. You can also search a salon or technician by name.
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Lobri — book a licensed pro near you
Search nail, hair, and spa professionals around you, see their work and prices before you book, pay by card with your money held until the service is finished, and message your pro in Vietnamese or English. This page walks through everything the customer app can do.
- Up to 100 kmSearch radius you control
- 3 placesAt the salon, the pro's studio, or your home
- VI / ENSwitches instantly, chat auto-translates
What you can do
Find, book, pay — all in one app
Lobri covers the whole trip: from finding a pro to paying, reviewing, and getting help if something goes wrong.
Filter to what you want
Narrow by industry, by minimum star rating, or by who is actually free — right now, tonight, or tomorrow. Results mix salons and individual pros, and each one shows where the service takes place.
Map view
See the salons and pros around you on a map instead of a list. Tap any pin to open the full profile — portfolio, price list, reviews, and a book button.
Only pros who are ready
Anyone whose licence isn't approved, who is away, who has no availability, or who hasn't finished payout setup is hidden from search automatically — so every profile you see can actually take your booking.
Favourites
Save the salons and pros you like to your favourites list, split into two tabs so you can find either one quickly next time.
Chat before and after
Message a pro to ask a question before booking, and keep chatting afterwards. Messages translate between Vietnamese and English automatically, following your phone's language, with unread counts and read state.
Reminders that land on time
Push notifications for new bookings, messages, and payments, plus appointment reminders 24 hours, 3 hours, and 30 minutes ahead. The app-icon badge always matches your unread count.
Reviews you can edit
Rate your pro 1–5 stars with a comment after each completed booking. You can edit it for 14 days or delete it entirely. Salon owners may reply once to each review.
Raise an issue
Not happy? Open a complaint within 24 hours of the service — quality, timing, attitude, or something else. While it's open the money stays held instead of being paid out, and you can withdraw the complaint at any time.
Booking
From tap to appointment
Booking from a pro's page takes three steps; booking through a salon adds one step to pick who serves you — or you can let the salon assign someone.
📅 Making the booking
1Pick your servicesUp to 10 in one visit; the total updates as you choose.
2Pick a timeOnly genuinely free slots are offered, and slots overlapping your own bookings are blocked.
3Choose whereAt the salon, at the pro's studio, or at your address — home visits are blocked outside their service area.
4Add a tip and paySee services, tax, and tip broken out before you confirm.
💳 What happens to your money
1Held, not chargedBooking places a hold on your card — nothing is taken yet.
2Service happensYour pro photographs the work before and after, so there's a record.
324-hour windowTime to add a tip, leave a review, or open a complaint.
4SettledAfter 24 hours the payment is taken and split between the pro, the salon, and Lobri.
🔒 One slot, one booking — if two people tap the same time, only one goes through and the other is told immediately.➕ Extra service mid-visit — your pro can propose one and you have 5 minutes to accept; ignore it and it cancels itself.
Account & money
Your account, your control
Three ways to sign in
Phone number with a 6-digit code, Apple, or Google — and you can link all three to one account. The last remaining method can't be unlinked, so you never lock yourself out. Changing your phone number sends a code to both the old and the new one.
Cards
Add several cards and set a default. Remove one and the app picks another automatically — bookings that already have a hold on them are unaffected. Card verification is handled by your bank when it asks for it.
Spending overview
See what you've spent over the last 30, 90, or 365 days, and export the statement to a file whenever you need it.
Refer a friend
Share your referral code; when your friend completes a qualifying first booking you both get account credit. A code can be applied once per customer, and the credit history is in the app.
Block and report
Block anyone in chat — it works both ways and the conversation disappears for both sides. Report a message or a review with one of five reasons, and manage your blocked list at any time.
Delete your account
You can delete your account from inside the app or from this page. Deletion is blocked while you still have an appointment in progress.
FAQ
Questions about the customer app
What is the cancellation policy?
Cancel 4 or more hours before the appointment and you get a full refund. Between 30 minutes and 4 hours a 50% fee applies, and the exact amount is shown before you confirm. Within 30 minutes the booking can no longer be cancelled. If you don't show up, the booking is charged in full — although the tip and tax are refunded.
Can I move an appointment?
Yes, up to two times per booking. The price stays the same after rescheduling.
When is my card actually charged?
Booking only places a hold. The payment is taken about 24 hours after the service is completed, which leaves time for you to tip, review, or raise an issue first.
Do tips go to my technician?
Yes — technicians keep 100% of tips. You can set a tip while booking, or add one after the service is finished.
What if the pro only finishes part of the service?
They report a partial completion between 1% and 99% with a reason, and you have 24 hours to approve or reject it. If nobody responds in that window it settles automatically at the percentage that was proposed.
How do I know a professional is licensed?
Every pro uploads their licence. It's read automatically and checked against the state board for nail and hair; spa licences are reviewed by a person. Anything that doesn't match goes to manual review before the pro can appear in search.
Can I use the app in Vietnamese?
Yes. Switch language anywhere in the app and it changes instantly — no restart needed — and the choice is remembered. Chat messages translate between Vietnamese and English automatically.
Can someone come to my home?
Yes, if the pro offers home visits. You pick the address when booking, and the app blocks the booking if you're outside the area that pro serves.
Get started
Ready to book?
Create your account and find a pro near you.
Customer app legal: Privacy Policy · Terms & Conditions
Are you a technician or a salon owner? See Lobri Partner.