Terms & Conditions

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Application means the Lobri customer app provided by the Company — used to book nail, hair, and spa services.
• Company (referred to as either "the Company", "We", "Us" or "Our") refers to Eastin Technology, a brand of Logan and Brielle LLC.
• Country refers to: Oklahoma, United States.
• Customer ("You") means a user who books services through the Service.
• Service refers to the Application.
• Salon means a salon listed on the Service where services may be performed.
• Technician (or "Tech") means a licensed nail, hair, or spa professional who provides services through the Service.
• Terms and Conditions (also "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding Your use of the Service.
• You means the individual accessing or using the Service as a Customer.

Acknowledgment

These Terms govern Your use of the Service and the agreement that operates between You and the Company. By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access the Service. You represent that You are over the age of 16; the Company does not permit those under 16 to use the Service.

Your use of the Service is also conditioned on Your acceptance of Our Privacy Policy, which describes how We collect, use, and disclose Your personal information. Please read it carefully before using Our Service.

The Lobri Marketplace

Lobri is an on-demand marketplace that connects Customers with independent or salon-employed Technicians, and with Salons, for nail, hair, and spa services. Lobri provides the technology platform that enables discovery, bookings, communication, and payments.

Technicians and Salons operate independently as independent contractors — not as employees, agents, or partners of the Company; the Company does not itself provide nail, hair, or spa services and is not a party to the service agreement formed between You, a Technician, and a Salon. The Company does not guarantee the quality, safety, timing, or outcome of any service and is not responsible for the acts or omissions of any Technician or Salon.

Your Account

To use the Service You must create an account using a valid phone number and one-time passcode, or a supported sign-in provider (Apple or Google), and provide information that is accurate, complete, and current. You are responsible for safeguarding access to Your account and for all activity under it, and You agree to notify Us immediately of any unauthorized use. Sensitive actions, such as changing Your phone number, may require re-verification.

SMS / Text Messaging

By providing your phone number and creating an account, you consent to receive text messages (SMS) from Lobri, including one-time passcodes (OTP), account and booking notifications, and partnership or staff invitations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile opt-in information and SMS consent are not shared with any third parties or affiliates for marketing or promotional purposes. Your carrier is not liable for delayed or undelivered messages. See our Privacy Policy for details.

Bookings

You may search for Technicians and Salons, select services, choose a location — at the salon, at the Technician's studio, or at Your home — and confirm a booking. A booking becomes confirmed when payment is authorized and the provider is notified. Add-on services proposed during an appointment take effect only if You approve them within the time shown.

Acceptable Use & Prohibited Conduct

You agree not to use the Service to:

• Post false, fraudulent, discriminatory, misleading, or sexually explicit content;
• Harass, abuse, threaten, defraud, or discriminate against any user;
• Circumvent the platform to avoid fees, or arrange payment outside the Service for bookings made through it;
• Upload viruses or any code of a destructive or disruptive nature;
• Collect or harvest other users' personal data for unauthorized purposes;
• Violate any applicable law or regulation.

We may suspend or terminate accounts that violate these Terms, and may impose limits on features or restrict access where necessary.

Reviews & Content

The Service allows You to post content such as Your profile, reviews, comments, and messages. You are responsible for Your content, including its legality, accuracy, and appropriateness, and You represent that You own it or have the right to use it. Reviews may be submitted only for completed bookings. We may review, moderate (including automated screening of images), approve, reject, or remove content. You retain ownership of content You submit and grant the Company a worldwide, non-exclusive, royalty-free licence to host, store, display, and use that content as necessary to operate and promote the Service.

Objectionable Content & Abusive Users — Zero Tolerance

There is zero tolerance for objectionable content or abusive behavior on the Service. By using the Service You agree not to post, upload, or transmit content that is offensive, harassing, threatening, defamatory, obscene, hateful, discriminatory, or otherwise objectionable, and not to abuse, harass, or harm any other user.

The Service provides tools to report objectionable content or users and to block abusive users directly within the app. When You submit a report, We will review it and take appropriate action — including removing the offending content and ejecting the user who provided it — within 24 hours. You may also block a user at any time to immediately stop any further contact from them.

To report content or a user, use the report control shown next to messages and reviews in the app, or contact Us at eastintechnology@gmail.com. We may remove content and suspend or terminate accounts that violate this policy.

Payments You Make

You pay by card when You book. Payments and applicable sales tax are processed by Stripe, Inc. (Stripe Tax calculates sales tax based on the salon's location). When You book, the service amount, plus applicable sales tax and any tip, is authorized and held through Stripe; You are charged when the payment is captured — approximately 24 hours after the service is completed, absent an open dispute. We do not store Your full card details. You are responsible for any taxes applicable to amounts You pay through the Service.

Cancellations, Refunds & No-Shows

• You cancel 4 or more hours before the appointment: full (100%) refund.
• You cancel between 30 minutes and 4 hours before: a late-cancellation fee — a percentage of the service amount, as shown to You at booking and at the time of cancellation — applies, and the remainder is refunded.
• Within 30 minutes of the appointment: the booking can no longer be cancelled.
• No-show: the service amount is charged in full.
• If the Technician cancels: You receive a full (100%) refund.

A booking may be rescheduled up to two times, subject to availability and the booking window. Tips, where added, are non-refundable except where required by law or determined through the dispute process. Repeated cancellations may lead to account suspension.

Referral Program

You may invite others using Your referral code. When a referred user completes a qualifying first booking, both users may receive account credit toward future bookings. Referral rewards are funded by the Company and applied as a discount that does not reduce any Technician's or Salon's share. Referral credit does not expire, has no cash value, cannot be redeemed for cash, and cannot be purchased — it is earned solely through the program and is never sold (including via in-app purchase). Each referred account is counted once, You may not refer Yourself, rewards are subject to limits to prevent abuse, and credit may be reversed if the qualifying booking is refunded. We may modify or discontinue the referral program at any time.

Disputes

If You are dissatisfied with a service, You may open a dispute before funds are released, which pauses the automatic payout. We review the available evidence — including any photos, chat logs, and history — and may decide on a full, partial, or no refund. The underlying service agreement remains between You, the Technician, and the Salon.

Chargebacks. We encourage You to use the in-app dispute process before contacting Your bank. If You initiate a chargeback with Your card issuer, We will submit the available booking evidence to the payment processor, the related payout may be reversed while the chargeback is pending, and any amount ultimately returned to You resolves the matter in full. Filing chargebacks on services You received may lead to account suspension.

Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of the Company and its licensors, and are protected by copyright, trademark, and other laws. Our trademarks may not be used without Our prior written consent.

Third-Party Services

The Service relies on third-party providers — including Stripe for payments and tax, Twilio for SMS, Google and DeepL for translation, Amazon Web Services for storage and image moderation, Google Maps for geocoding, MongoDB for hosting, Expo for notifications, and the Apple App Store and Google Play for distribution. Your use of those features may be subject to the respective third party's terms. The Company is not responsible for the acts, omissions, content, or policies of third-party services.

Service Availability and Modifications

We strive to keep the Service available and reliable, but We do not guarantee that it will be uninterrupted, timely, secure, or error-free. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond Our control. We may, at any time and without liability, add, change, suspend, or discontinue any feature of the Service.

Termination & Suspension

We may terminate or suspend Your account immediately, without prior notice or liability, for any reason, including if You breach these Terms or engage in repeated cancellations or prohibited conduct. Upon termination, Your right to use the Service will cease immediately. Provisions that by their nature should survive termination will survive.

Account Deletion

You may delete Your account from within the Service's account settings or by contacting Us, provided You have no active bookings. When You delete Your account, We deactivate Your profile and permanently scrub Your personal information within 30 days, except records We are required or permitted to retain — for example, completed transaction records and information needed to resolve disputes, comply with legal obligations, or prevent fraud. Any pending bookings should be resolved before deletion. See Our Privacy Policy for details on how We handle data after deletion.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company makes no representation that the Service will be uninterrupted, error-free, or secure, and does not warrant the conduct, licensing, or quality of any Technician or Salon.

Limitation of Liability

To the maximum extent permitted by applicable law, the entire liability of the Company and any of its suppliers under any provision of these Terms, and Your exclusive remedy, shall be limited to the amount actually paid by You through the Service for the booking giving rise to the claim, or 100 USD, whichever is greater.

In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including damages for loss of profits, loss of data, business interruption, personal injury, or loss of privacy) arising out of or in any way related to the use of or inability to use the Service, even if advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) Your access to or use of the Service; (b) Your content; (c) Your violation of these Terms or any applicable law; or (d) the services You receive through the Service.

Governing Law

The laws of the State of Texas, United States, excluding its conflict-of-law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: eastintechnology@gmail.com
• By mail: Logan and Brielle LLC, 22455 Pine Bluff Way, Edmond, OK 73025, USA