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Help & Support

Last updated: July 3, 2026 · Tiếng Việt

Need a hand with the Lobri customer app or the Lobri Partner app? We are here to help with your account, bookings, payments, and anything else about the Service.

Contact Us

The fastest way to reach the Lobri support team:

We aim to respond to every request within 1–2 business days. When you write to us, please include the email or phone number linked to your Lobri account and, if your question is about a specific booking, the booking date and salon name — it helps us resolve things much faster.

What We Can Help With

  • Account & sign-in — trouble signing in with Apple, Google, or your phone number; updating your profile details.
  • Bookings — questions about creating, changing, or canceling an appointment, and booking status.
  • Payments & tips — charges, receipts, refunds, and tipping. Payments are processed securely by Stripe; we never see your full card number.
  • Partners (technicians & salon owners) — onboarding, payouts, schedules, and managing your salon on Lobri Partner.
  • Account deletion— you can delete your account at any time from the Profile screen inside the app. See the "Delete Your Personal Data" section of our Privacy Policy for details.

Report Abuse or Objectionable Content

Lobri has zero tolerance for objectionable content and abusive users. You can report a message, review, or user — and block abusive users — directly in the app using the ⋮ menu in any chat conversation or on any review. You can manage blocked users from your Profile.

You can also report content by email at eastintechnology@gmail.com. We review reports and remove violating content within 24 hours.

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